Free Express Shipping for all Australian orders over $150.
$9.95 Express, 1-3 working days
Standard International Delivery via Australia Post - $15
NZ - 3-7 working Days
USA/ North America - 7-14 working days
UK 5-10 - working days
Europe - 7-14 working days
Asia Pacific - 7-14 working days
Rest of World - 9-16 working days
DHL Express International Delivery is our reccomended shipping option for tracability and reliablilty. Price will calculated at check out. Rates will usually be between $15 - $30 and delivery time 3 - 5 Days depending on your location and size of parcel.
International orders cannot be delivered to a PO Box or Hotel.
All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
If taxes and/or duties are refused by the customer, the parcel will be returned to us and we will issue your refund, minus the return shipping cost.
Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.
Once dispatched you will receive an email with your shipping confirmation and tracking details. We recommend contacting local post office directly if you experience any problems with the delivery of your order before contacting Indigo Luna.
A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.
We will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately, we CAN NOT put a lower value on the parcel.
For further information on your country's customs fees, please contact your local customs office.
We'll happily accept items in an Unworn & Resellable condition with original tags and sanitary stickers attached for a full refund for the price of the garment. You will be responsible for return shipping. We are not liable for loss of garments being returned, so we recommend using a traceable delivery method.
You have 14 calendar days from the date of delivery to issue your return. Your refund will be credited to the original form of payment used to make the purchase.
Exchanges for other colours or sizes can be made within 14 calendar days from the date of delivery
Please note that there is No Refund or Exchange on Sale Items.
Due to hygiene issues, there is no exchange or refund on undies.