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Our size guide below serves as a general guideline for helping you find your size. Please refer to 'Fit' section of each individual product for more detailed sizing of the product you're interested in adding to your eco-conscious wardrobe.
If you would like help finding your right size or have more questions, please don't hesitate to contact us via email hello@indigoluna.store or on social media. Our customer care team is happy to help.
We have a 14 day return policy too to give you time to try things on at home, or visit our stores in Australia or Bali.
| Size | AUS/UK | USA | FRA | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
59cm 23.2" |
82cm 32.3" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
64cm 25.2" |
87cm 34.3" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
69cm 27.2" |
92cm 36.2" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
74cm 29.1" |
97cm 38.2" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
79cm 31.1" |
102cm 40.2" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
85cm 33.5" |
107cm 42.1" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
92cm 36.2" |
112cm 44.1" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
115cm 45.3" |
106cm 41.7" |
122cm 48" |
Our New Tuula Poncho is here! She is inspired by the warm embrace of our Finnish Grandmother. We have kept its original oversized shape with its dropped shoulders. We have thoughtfully re-designed some elements and it is still ethically knitted in Bali from deadstock acrylic yarn that would otherwise have gone into landfill.
*This garment is One Size, designed to be worn differently by each unique body
We just ask that you please return your items/s in an original, unworn and re-sellable condition within 14 days of delivery. Please let our Customer Service team know if you are wanting to exchange these pieces or alternatively, if you would like a 110% store credit or refund and we will process this as soon as your return arrives. Please note that there is No Refund or Exchange on Clearance Items.
Australia returns
You can use our Australia Post Portal here for fast and easy express returns within Australia. Simply enter your order number and email address and follow the steps to generate your shipping label. You can present this label at your local Australia Post so that they can print this for you and fix the label to your return. (We would love for you to use your original packaging!)
Please note that for exchanges or changes of mind you will be responsible for paying for return shipping costs. Please understand that we are not liable for any lost garments that are sent through alternative couriers.
International returns
You can use our DHL returns portal here for easy express returns at a flat rate shipping cost of $35 AUD. Simply enter your order number and email address and follow the steps to arrange a time for DHL to collect your parcel.
Please note that for exchanges or changes of mind you will be responsible for paying for return shipping costs. Please understand that we are not liable for any lost garments that are sent through alternative couriers.
What about if the garments are faulty?
As we are an ethical slow fashion brand our products are all cut, sewn and dyed by loving hands, and as humans we sometimes make mistakes! If there has been something that we have missed in our quality control, please contact our Customer Service team with your order number, images of the damage, defect or fault so that we can resolve this for you as soon as possible. We have a 5-week faulty claims period (please note: this excludes general wear and tear or garments that have not been cared for correctly).
When will I get my refund?
Please allow 1-2 business days for our Customer Service team to process your return. Your refund will only be credited back to the original payment method. If you have used store credit or gift cards to pay for the full price, we will only reinstate the original amount of store credit. If you have used a store credit or gift cards to pay for part of the price, we will reinstate the original amount of store credit and process the remaining amount as a refund.
Please note that we will not refund any delivery fees or duties and taxes that you have paid at the time of purchase to have your order shipped to you. Our Customer Service team will be in touch to let you know as soon as your refund has been processed.
We will not accept any refunds or exchanges for garments that we believe have not been cared for correctly. Please take time to read the care tab for each product.
Indigo Luna
xo
