What is your online return policy?
We'll happily accept items in an Unworn & Resellable condition with original tags and sanitary stickers attached for a full refund for the price of the garment. You will be responsible for return shipping. We are not liable for loss of garments being returned, so we recommend using a traceable delivery method.
You have 14 calendar days from the date of delivery to issue your return. Your refund will be credited to the original form of payment used to make the purchase.
Please note that there is No Refund or Exchange on Sale Items.
Due to hygiene issues, there is no exchange or refund on undies.
Please contact us first via email or social.
What about if the garments are faulty?
As we are an ethical slow fashion brand our products are all cut, sewn and dyed by loving hands, and as humans we sometimes make mistakes!
If you there has been something that we have missed in our quality control, let us know via email or socials and provide as much information as possible about your garment.
We won't accept a refund for garments that have not been cared for correctly, so best to check here for garment care.
What if I need to exchange something for a different size or colour?
Yes, that's fine. Make sure they are still in new, unworn condition with original tags and within 14 days of date of delivery. You'll just have to pay for the return shipping. Best to contact us beforehand and we'll help you out from there.
If you are returning from within Australia you can use this link https://return.auspost.com.au/INDIGO_LUNA
For international exchanges its best to contact us beforehand and we'll help you out from there.
When will I get my refund?
Once we receive your return, please allow 2-3 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account. Your refund will only be credited back to the original form of payment. We’ll send you an email when our team has processed your refund so you know whats going on.