Cléo Dress Moss

Indigo Luna Sizing

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Shipping & Delivery

Australia

Free Express Shipping for all Australian orders over $150.

$9.95 Express, 1-3 working days

International

Standard International Delivery  via Australia Post - $15 

• NZ - 3-7 working Days
• USA/ North America - 7-14 working days
• UK 5-10 - working days
• Europe - 7-14 working days
• Asia Pacific - 7-14 working days
• Rest of World - 9-16 working days

DHL Express International Delivery is our reccomended shipping option for tracability and reliablilty. Price will calculated at check out.
Rates will usually be between $15 - $30 and delivery time 3 - 5 Days depending on your location and size of parcel.

Please note:

• International orders cannot be delivered to a PO Box or Hotel.
• All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
• If taxes and/or duties are refused by the customer, the parcel will be returned to us and we will issue your refund, minus the return shipping cost.
• Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
• Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.
• Once dispatched you will receive an email with your shipping confirmation and tracking details. We recommend contacting local post office directly if you experience any problems with the delivery of your order before contacting Indigo Luna.
• A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.
• We will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately, we CAN NOT put a lower value on the parcel.

For further information on your country's customs fees, please contact your local customs office.

Cotton Care

1. We recommend a gentle machine wash cycle or hand wash with cold water and a delicate or natural washing liquid/powder.  We reccomend to use a GUPPYFREIND to collect any microwaste entering out waterways.

 
2. Dry in a shady spot preferably on a coat hanger. Making sure to gently pull the garment into shape lengthwise to avoid any shrinkage. Please do not tumble dry as excessive heat may cause fibers to shrink.

3. We love the un-ironed look, but you may gently iron on a low setting if needed.

As they low impact dyes do not contain heavy metals or strong mordents, please allow any small colour discrepenceys or slight fading after many washes and wears. 

Linen has been used for thousands of years and is still one of the most beautiful and eco-friendly fabrics available.

It is made from the cellulose fibres that grow inside the Flax Plant.

There is a common misconception that linen is hard to care for. Linen is a natural, simple fabric and just as simple to wash if you follow some steps.

MACHINE WASH

You should always wash your linen clothing in lukewarm water using a mild/natural detergent and on your machines most gentle setting. Make sure that your garments are able to move freely during the wash. An over crowded load may cause extra stress on the natural fibres and cause it to lose its shape.

As with all laundry, make sure that any other items in the washing machine are similar in terms of colour, weight and washing instructions — i.e. lightweight bamboos/cottons, intimates and other delicates would be suitable to wash alongside your linen clothing. Avoid washing your linens alongside heavy items, such as jeans or towels.

HAND WASHING LINEN

If you choose to hand wash your linen clothing, the same general rules apply as when you’re washing them in the machine: be sure to hand wash the linen in lukewarm water, using only mild detergent, and ensuring that all detergent is completely rinsed from the linen before drying.

Place the linen in a clean sink or bucket, with the mild/all natural detergent and lukewarm water. Use a gentle swishing motion with your hands, agitating the linen in the water for a minute or two. Never wring, twist or scrub the fabric. Instead, remove the linens from the sink once you’ve given them a thorough swirl, drain the soapy water, rinse the sink, and refill with lukewarm water. Rinse the linens and repeat until the water is soap free.

Returns

We'll happily accept items in an Unworn & Resellable condition with original tags and sanitary stickers attached for a full refund for the price of the garment.  You will be responsible for return shipping. We are not liable for loss of garments being returned, so we recommend using a traceable delivery method.

You have 14 calendar days from the date of delivery to issue your return. Your refund will be credited to the original form of payment used to make the purchase.

Exchanges for other colours or sizes can be made within 14 calendar days from the date of delivery

Please note that there is No Refund or Exchange on Sale Items.

Due to hygiene issues, there is no exchange or refund on undies.

Please contact us first via email or social.

Read more returns information HERE