E- Gift Voucher

Returns

We will happily accept an Exchange or Refund on all full priced items still in New, Unworn and Resellable condition with tags still attached.

You have 28 calendar days from the date of purchase to issue your return and must have a purchase reciept. 

Please note that there is No Refund or Exchange on Clearance Items.

Due to hygiene issues, there is no exchange or refund on undies.

Please see more returns information here

Shipping & Delivery

Australia

Free Express Shipping for all Australian orders over $150.

$9.95 Express, 1-3 working days

International

Standard International Delivery  via Australia Post - $15 

• NZ - 3-7 working Days
• USA/ North America - 7-14 working days
• UK 5-10 - working days
• Europe - 7-14 working days
• Asia Pacific - 7-14 working days
• Rest of World - 9-16 working days

DHL Express International Delivery is our reccomended shipping option for tracability and reliablilty. Price will calculated at check out.
Rates will usually be between $15 - $30 and delivery time 3 - 5 Days depending on your location and size of parcel.

Please note:

• International orders cannot be delivered to a PO Box or Hotel.
• All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
• If taxes and/or duties are refused by the customer, the parcel will be returned to us and we will issue your refund, minus the return shipping cost.
• Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
• Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.
• Once dispatched you will receive an email with your shipping confirmation and tracking details. We recommend contacting local post office directly if you experience any problems with the delivery of your order before contacting Indigo Luna.
• A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.
• We will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately, we CAN NOT put a lower value on the parcel.

For further information on your country's customs fees, please contact your local customs office.