FAQ's

For orders within Australia, please allow 2-3 working days from the day of dispatch & for delivery in rural or regional areas, please allow 3-5 working days.
For International orders, please allow 3-6 days to receive your parcel after it is dispatched. International orders are subject to customs clearance procedures which can cause delays. We use DHL Express delivery for the fastest delivery on international orders.

First of all, there is no need to panic, your parcel is not lost. Many of our international orders experience delays in processing and it is not unusual for the tracking not to be updated for many days. If you are concerned, you can place a customer enquiry from the tracking webpage. If your tracking hasn't been updated in 15 business days, please send us an email and we can assist you further.

If your parcel tracking has not been updated since arriving in customs, this is also very normal. We have no control over border force agencies in any country and cannot intervene in their clearance processes. If the customs agency requires any information, documentation or payment of any duty/tax fees, they will contact you directly to advise this and provide further information on how to arrange clearance. If you have not received any correspondence from the customs agency, please contact your local customs directly before getting in touch with us.

Usually when there has been an attempted delivery of your parcel it is being held at your local post office for you to collect. The first thing you should do is contact your local post office and ask if they have any information about the parcel. Parcels are usually held for up to two weeks. If you have no luck here, please send us an email at hello@indigoluna.store and we can assist you further.

International orders may incur import duties and taxes, which are calculated by your local customs office. To ensure a smooth checkout and delivery experience, these fees are calculated and paid at checkout so there are no surprise fees on your purchase. Before placing your order, we kindly request that you contact your customs office to inquire about import regulations as we will not be liable for packages refused or held for delivery.

If any additional taxes and/or duties are refused by the customer, the parcel will be returned to us, and we will issue your refund, minus the return shipping cost.

Orders will be dispatched within 1-3 business days after placing your order, excluding public holidays and weekends. You will receive a shipping confirmation email from us with tracking details as soon as your order is dispatched. During sale periods, or within the days following a collection launch, there may be slight delays in dispatching your order.

If you want to change your order we are happy to fix this for you as long as your order has not been dispatched, just send us an email ASAP at hello@indigoluna.store

BALI


Canggu Flagship Store

Open 9am-9pm daily

Location: Jl. Pantai Batu Bolong No.81, Canggu 80361


Ubud Store 

Open 9am-9pm daily

Location: Jl. Monkey Forest No.10, Ubud 80571


Uluwatu Store 

Open 9am-9pm daily

Location: Jl. Labuansait No.65, Pecatu 80361



AUSTRALIA 


Torquay Warehouse Store

Open Mondays, Wednesdays and Fridays from 9am - 2pm

Location: 26/10 Cylinders Drive, Torquay VIC 3228

 
 
Click Here to see google maps directions

Online shopping can be so difficult! Especially for yoga wear and swimwear! We are more than happy to give you some guidance on sizing, just send us an email at hello@indigoluna.store and include your measurements, usual dress size and bra size.

Please ensure that the items are returned in their original, unworn, and re-sellable condition within 14 days of delivery. Let our Customer Service team know if you prefer an exchange, store credit, or a refund, and we will process your request upon receiving the returned items. Note that clearance items are not eligible for refund or exchange. Please allow 3-5 days for processing your return.

You can lodge your return directly via our Returns Portals:

Australia Post Portal: For fast and easy express returns at a flat rate shipping cost of $10.95 AUD within Australia, use our Australia Post Portal here.

DHL Returns Portal: For easy express international returns at a flat rate shipping cost of $35 AUD, use our DHL Returns Portal here.

If you think your item may have slipped past our quality control, please send us an email at hello@indigoluna.store and include at least 3 high resolution photos so we can see the issue and we will assist you further.

For other items such as bathers and leggings, a normal cold wash is fine. Please think about utilising a full load and using your grey water wisely and plant-based detergents are best. Air dry flat or hang out to dry, do not machine dry. 

Plant Dyed garments must be gently hand-washed in cold water. Make sure to use a natural, delicate soap. Do not put the garment in direct contact with the soap or powder, it's better to make the water soapy. Do not use Soap Berries, as a natural active ingredient may cause the natural dye to run. 

Place the garment into the water and give it a gentle swirl wash.  Drain the water into a nearby plant and refill with clean, cold water. Rinse your garment by swishing it around a few more times, and then gently press it to remove excess water. Try not to wring or twist, as this can distort its shape and cause extra stress on our plant-based dye.  Finally, reshape the garment, and lay it flat on a drying rack or on a fresh towel to air dry.

Try to avoid strong chemicals such as bleach and citrus juice.

Please try to avoid direct sunlight as the natural dyes tend to fade when left alone the sun for long periods of time.

Steaming/ironing can be done on a low setting, just take extra care.

Would you like to collaborate with us? Please email us at collabs@indigoluna.store with your media kit, social handles and any other important information