Our Paloma Jumper is a classic piece designed to keep you cosy. Made from 100% natural fibres with a chunky texture, this jumper is perfect for layering or wearing solo. The ribbed turtleneck and cuffs can be worn folded or extended, allowing for versatile styling options. Our Paloma Jumper is available in four warm colourways: Vanilla, Dove, Lavender & Coffee. This one-size-fits-most jumper is ideal for cold or chilly weather and can be effortlessly paired with other Indigo Luna pieces.
Finding the perfect size when shopping online can be a challenge. To help, our general size guide below includes five regional sizing charts so you can find your approximate size based on your measurements.
Each Indigo Luna design will naturally fit a little differently on each unique body. Due to variations in fabric and style, some pieces may differ slightly from the general fit guide— so we recommend referring to the 'Fit' section on each individual product page for more detailed sizing. For a personalised recommendation, you can also use our WAIR sizing tool available on the product page.
If you have more questions, our customer care team is always happy to help! Just send us an email at hello@indigoluna.store or reach out on social media. And remember, we have a 14-day return policy so you can try everything on at home with peace of mind.
| Size | AUS/UK | USA | EURO | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
58cm 22.8" |
85cm 33.4" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
63cm 24.8" |
90cm 35.4" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
68cm 26.7" |
95cm 37.4" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
73cm 28.7" |
100cm 39.3" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
78cm 30.7" |
105cm 41.3" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
83cm 32.6" |
110cm 43.3" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
88cm 34.6" |
115cm 45.2" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
110cm 43.3" |
93cm 36.6" |
120cm 47.2" |
How to Measure Guide:
Why do we have different sizes?
When creating our size ranges at Indigo Luna, we consider a few key things—how the fabric moves, the intended fit, and what works best for our makers.
As a brand focused on sustainability, reducing waste during production is really important to us. By carefully testing our designs on a wide variety of beautiful, unique bodies, we’ve been able to simplify our sizing for some pieces while still keeping the shape and feel we love.
Every body is different, so each design will fit a little differently on each person. We hope this helps you choose the size that feels best for you.
Natural fibres are our favourite for many reasons and creating designs from 100% cotton yarns has always been important to have as the base of our knitwear collections.
Our team invests significant time in researching and sourcing the finest materials, and we cherish the close relationships we have built with the talented artisans who craft each IL piece. These relationships are founded on fair working conditions, respect for cultural traditions, and a deep commitment to honouring the land.
Sustainability: ★★★★
Feel: Smooth, comfortable and gentle on the skin.
Made ethically and with love using 100% cotton yarn
Washing Instructions:
- Cold machine wash on gentle cycle with natural detergent.
- Turn garment inside out and wash with like colours. Do not wash with towels.
- Avoid wringing or crushing. Do not dry clean
- Never hang your knitwear. Always keep them folded.
Note:
While we cannot guarantee that every thread meets the stringent criteria for organic certification, we remain steadfast in our commitment to sustainability. Our pieces are created with exceptional care and attention to detail. We produce our collections in small batches with a local manufacturer in Bali, aligning our production with demand to minimise excess and waste.
We believe in being straightforward and honest with our customers, and this change reflects our dedication to those principles so you can choose pieces that align with your values. Despite the absence of the 'organic' label, we are confident that our knitwear embodies the love, care, and eco-conscious values that define our brand.
RETURN POLICY
General Information
Our dedicated artisans aim for consistency, yet the handmade process introduces subtle differences. Embrace the uniqueness of each piece, as it adds a special touch to every creation.
We offer Exchanges, Full Refunds, or 105% Store Credit on all eligible returns (plus FREE return shipping for Australian orders when choosing store credit).
For sizing assistance, please contact our customer service team before placing your order. We're here to help you find the perfect fit.
Return window: Returns must be requested and shipped back within 14 days of delivery.
Condition: Unworn and in original condition with tags attached.
Packaging: Please reuse original packaging if possible.
Return shipping costs: Customer's responsibility (Free for Australian orders returned for 105% store credit).
Please note: Our online returns policy differs from our Bali in-store return policy. For specific details on our Bali in-store return policy, including eligibility, timelines, and procedures, please visit your nearest store or contact our team via WhatsApp at +62 821-7850-918.
Exclusions
Clearance items, Last Pieces items, Intimate Bottoms (Thong and Brief items), and Wellness & Self Care products are final sale and not eligible for return or exchange.
EU Right of Withdrawal
Customers residing in the European Union have the right to withdraw from their purchase within 14 days of receiving their order without providing a reason, subject to applicable law.
To exercise this right, please submit a withdrawal request using the form below.
EU Withdrawal
Once your request has been submitted:
1. We will review and verify your order details.
2. If your request qualifies as a valid withdrawal under EU law, you will receive confirmation and instructions via email to proceed via our Return Portal.
3. Your return will be assessed in accordance with applicable EU consumer protection legislation.
Please note: Rights available under the EU Right of Withdrawal may differ from our standard Return Policy. Customers are responsible for return shipping costs when exercising their EU Right of Withdrawal.
RETURNS PROCESS
Australian Returns
Use our Returns Portal here for fast and easy returns:
• Flat rate shipping cost: $10.95 AUD (FREE if you select 105% Store Credit).
• Securely pack items using the original packaging if available.
• Generate a return shipping label through our portal. Print and attach the return label to the package (or show your return QR code to staff at the Post Office) and drop off your item.
• We will issue your refund, 105% store credit, or exchange once we approve and process your return.
• Please allow up to 5 business days for processing after the return arrives at our warehouse.
• Track your return through the Australia Post website using the provided tracking number.
• If you prefer to use your own postal method rather than our return portal, please reach out to hello@indigoluna.store for assistance.
International Returns
Use our Returns Portal here for easy international returns:
• Flat Rate Return Shipping Cost: $35 AUD.
• Securely pack items using the original packaging if available.
• Generate and print a return shipping label through our portal, then attach it to your package.
• Schedule a pickup from your address by contacting your local DHL, or drop it off at your nearest DHL Service Point.
• We will issue your refund, 105% store credit, or exchange once we approve your return.
• Please allow up to 5 business days for processing after the return arrives at our warehouse.
• If you prefer to use your own postal method rather than our return portal, please reach out to hello@indigoluna.store for assistance.
Note: If you are outside of the DHL Service Area, the return shipping flat rate will not apply, and you must use your own courier for returns and cover all associated shipping costs.
Faulty Garments
Our products are carefully crafted by hand. However, mistakes can happen. If you receive a faulty item:
• Contact Customer Service immediately with your order number and 3 clear images of the damage or defect.
• We offer a 5-week warranty on manufacturing defects, effective from the delivery date.
• Our team will assess the issue and provide a solution, which may include a replacement or reimbursement.
• We reserve the right to request the return of the faulty item for inspection before processing a refund or replacement.
Refund Processing
• Processing Time: Up to 5 business days after the return arrives at our warehouse.
• Refund Method: Original payment method used for purchase.
Store Credit & Gift Card Refunds:
• Full Purchase: Refunded to the original store credit or gift card.
• Partial Purchase: Original amount reinstated to the store credit or gift card, with the remaining balance refunded to the original payment method.
• Delivery fees, duties, and taxes paid at the time of purchase are non-refundable.
• Customer Service will notify you via email once your refund has been processed.
• Please allow 3 to 5 business days for refunds to appear in your account, depending on your financial institution.
Exchange Processing
• Processing Time: Up to 5 business days after the return arrives at our warehouse.
• Choose your desired style, size, and colour via the return portal.
• Exchange pieces are not reserved in advance and are subject to stock availability at the time of processing.
• Outbound Shipping: We cover the shipping cost for sending your new exchange item to you (standard return shipping fees apply to send your original item back to us).
• If your desired exchange item is out of stock, we will contact you to offer store credit or a full refund.
Please note: Discount codes cannot be applied to exchange orders.
Ownership and Liability
• Ownership of your order transfers to you upon delivery.
• You are responsible for returned items until they arrive back at our warehouse.
• We reserve the right to refuse returns based on item condition or if terms are not met.
Care Instructions
We are committed to creating long-lasting, quality garments. Damage resulting from improper care is not considered a manufacturing fault, and we are unable to accept returns for improperly cared-for items.
To ensure the longevity of your Indigo Luna pieces:
• Read the care instructions provided with each product carefully.
• Follow washing, drying, and storage recommendations to maintain the quality of your items.
• If you are unsure about care instructions, please contact our customer service team for guidance.
For any questions or concerns about our return policy, please reach out to our customer service team at hello@indigoluna.store.
Designed for self-devotion
Every Indigo Luna garment is created by our small design team over many moons, drawing inspiration from the natural world and the ever-changing beauty of the female form. Crafted from soft, breathable natural fibres, our timeless pieces are designed to be lived in for years to come, while non-restrictive silhouettes bring comfort and ease of movement through every phase, season, and stage of life. Brought to life in small batches by our artisan partners, we hope you feel the care and intention in every piece.
