Our size guide below serves as a general guideline for helping you find your size. Please refer to 'Fit' section of each individualย product for more detailed sizing of theย product you're interested in adding to yourย eco-consciousย wardrobe.
If you would like helpย finding your right size or have more questions, please don't hesitate to contact us via email hello@indigoluna.store or on social media. Ourย customer care team is happy to help.
We have a 14 day return policy too to give you time to try things on at home, or visit our stores in Australia or Bali.
| Size | ย AUS/UK | USA | FRA | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
59cm 23.2" |
82cm 32.3" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
64cm 25.2" |
87cm 34.3" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
69cm 27.2" |
92cm 36.2" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
74cm 29.1" |
97cm 38.2" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
79cm 31.1" |
102cm 40.2" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
85cm 33.5" |
107cm 42.1" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
92cm 36.2" |
112cm 44.1" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
115cm 45.3" |
106cm 41.7" |
122cm 48" |
For this knitwear piece, we have hand-blended our gorgeous Cotton Yarn with a touch of recycled acrylic for the softest touch. The feel of the material is completely like our beautiful 100% organic cotton but we decided to blend it to make the pieces slightly warmer. We donโt use any animal-based fibres in our collections so finding a balance this way for something that will last for years to come.
If you would prefer to only buy pieces from natural fibres we have multiple options in our collections. 
Sourcing: Locally sourced in Indonesia. The leftover acrylic has been collected by hand from various large manufacturers/fabric mills. We rescue the material to prevent it from going to landfill and give it another life through our sustainable designs.
We work with a small knit manufacturer in Bali where we work closely with the local artisans to bring each piece to life in small batches.
Sustainability:ย โ
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Feel:ย Smooth, comfortableย and gentle on the skin.
Madeย ethically and with love from 60% Cotton + 40% Leftover Acrylicย in small batches.
Washing Instructions:ย
-ย Hand wash in cold waterย with natural detergent
- Turn garment inside out and wash with like colours. Do not wash with towels.
- Avoid wringing or crushing. Do not dry clean
- Lay flat in shade to dry
- Never hang your knitwear. Always keep them folded.
- Consider using a GUPPYFRIEND to minimise microfibre pollution
ย
RETURN POLICY
General Information
Our handmade products may have subtle differences due to the crafting process. We embrace this uniqueness as it adds a special touch to every creation.
Return window: Within 14 days of delivery
Condition: Unworn and in original condition
Packaging: Please reuse original packaging if possible
Return shipping costs: Customer's responsibility
Exclusions
โขโ โ Clearance items and accessories (except beach sarongs,scrunchies, and tote bags) are final sale and not eligible for return or exchange
โขโ โ Intimates (excluding bras) are not returnable for hygiene reasons
โขโ โ Swimwear bottoms without the hygiene sticker attached will not be accepted
โขโ โ These exclusions are in place to ensure fairness and maintain hygiene standards for all our customers
For sizing assistance, please contact our customer service team before placing your order. We're here to help you find the perfect fit!
RETURN PROCESS
Australian Returns
Use our Australia Post Portal here for fast and easy returns:
โขโ โ Flat rate shipping cost: $10.95 AUD
โขโ โ Generate and print a shipping label through our portal
โขโ โ If you don't have a printer, present the QR code at any Australia Post office
โขโ โ Track your return through the Australia Post website using the provided tracking number
International Returns
Use our DHL Returns Portal here for easy international returns:
โขโ โ Flat rate shipping cost: $35 AUD
โขโ โ Generate and print a shipping label through our portal
โขโ โ Schedule a DHL parcel pickup at your convenience or drop off at a DHL location
โขโ โ International returns typically take 5-10 business days to reach us, depending on your location
Faulty Garments
We take pride in our quality, but if you receive a faulty item:
โขโ โ Contact Customer Service immediately with your order number and clear images of the damage/defect
โขโ โ We offer a 5-week warranty on manufacturing defects from the delivery date
โขโ โ Our team will assess the issue and provide a solution, which may include repair, replacement, or refund
โขโ โ Issues after 5 weeks are considered general wear and tear or improper care
โขโ โ We reserve the right to request return of the faulty item for inspection before processing a refund or replacement
Refund Processing
โขโ โ Processing time: Up to 5 business days after return arrival at our warehouse
โขโ โ Refund method: Original payment method used for purchase
โขโ โ โ Store credit/gift card refunds:
- โ Full purchase: Refunded to original store credit/gift card
- Partial purchase: Original amount reinstated, remaining refunded to original payment method
โขโ โ Delivery fees, duties, and taxes paid at the time of purchase are non-refundable
โขโ โ Customer Service will notify you via email once your refund has been processed
โขโ โ Please allow 3-5 business days for the refund to appear in your account, depending on your bank
Exchange Processing
โขโ โ Processing time: Up to 5 business days after return arrival at our warehouse
โขโ โ Specify desired style, size, and colour via return portal or email to our customer service team
โขโ โ Exchanges are subject to stock availability at the time of processing
โขโ โ We cover shipping costs for exchanges within the same country
โขโ โ For international exchanges, we cover outbound shipping; return shipping for future exchanges will be at customer's expense
โขโ โ Additional items added to exchange orders will incur standard shipping fees
โขโ โ If your desired exchange item is out of stock, we'll contact you to offer alternatives or process a refund
Ownership and Liability
โขโ โ Ownership of your order transfers to you upon delivery to the address provided
โขโ โ You are responsible for returned items until they arrive back at our warehouse
โขโ โ Indigo Luna is not liable for lost returns or items damaged during the return shipping process
โขโ โ We reserve the right to refuse returns based on item condition or if return policy terms are not met
โขโ โ In case of disputes, we'll work with you to find a fair resolution
Care Instructions
We're committed to creating long-lasting, quality garments. We will not accept refunds or exchanges for improperly cared for items.
To ensure the longevity of your Indigo Luna pieces:
โขโ โ Please read the care instructions provided with each product carefully
โขโ โ Follow washing, drying, and storage recommendations to maintain the quality of your items
โขโ โ If you're unsure about care instructions, please contact our customer service team for guidance
For any questions or concerns about our return policy, please don't hesitate to reach out to our lovely customer service team.
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
|
Of course itโs cozy and soft, but itโs surprisingly warm and comfortable, yet light. I love it! I will definitely be getting the brown color.
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
|
|---|
This jumper feels like your being hugged all day, so cosy and soft! I love it.
The sleeves are slightly long for me but otherwise its perfect.
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
|
|---|
I absolutely love the material of this sweater. It is so warm and soft. Definitely going to be a staple piece for me
