What are your delivery times?
For orders within Australia, please allow 2-3 working days from the day of dispatch & for delivery in rural or regional areas, please allow 3-5 working days.
For International orders, please allow 3-5 days to receive your parcel after it is dispatched. International orders are subject to customs clearance procedures which can cause delays. We use DHL Express delivery for the fastest delivery on international orders.
My parcel tracking hasn't been updated in a long time, what has happened?
First of all, there is no need to panic, your parcel is not lost. Many of our international orders experience delays in processing and it is not unusual for the tracking not to be updated for many days. If you are concerned, you can place a customer enquiry from the tracking webpage. If your tracking hasn't been updated in 15 business days, please send us an email and we can assist you further.
If your parcel tracking has not been updated since arriving in customs, this is also very normal. We have no control over border force agencies in any country and cannot intervene in their clearance processes. If the customs agency requires any information, documentation or payment of any duty/tax fees, they will contact you directly to advise this and provide further information on how to arrange clearance. If you have not received any correspondence from the customs agency, please contact your local customs directly before getting in touch with us.
My parcel has had an attempted delivery, what should I do?
Usually when there has been an attempted delivery of your parcel it is being held at your local post office for you to collect. The first thing you should do is contact your local post office and ask if they have any information about the parcel. Parcels are usually held for up to two weeks. If you have no luck here, please send us an email at firstname.lastname@example.org and we can assist you further.
I have been asked to pay a large customs fee on my order, do I get refunded for this?
We are so sorry about the customs fee! Unfortunately we cannot refund you for this.
Customs fees are completely out of our control and differ from country to country. We do state on every product page and on our website under Shipping (as noted below) that customers must be aware of their own local customs fees and we are not responsible for them. For further information on your country's customs fees, please contact your local customs office.
When will my order be dispatched?
Our business hours are Monday to Friday, 9am-3pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email from us with tracking details as soon as your order is dispatched.
During sale periods, or within the days following a collection launch, there may be slight delays in dispatching your order.
I have ordered the wrong thing! What should I do?
If you want to change your order we are happy to fix this for you as long as your order has not been dispatched, just send us an email ASAP at email@example.com
Where can I find Indigo Luna Stores?
You can find us at either of our two stores in Bali, open from 9am-7pm daily.
CANGGU - Jalan Padang Linjong 44 (Close to Samadi Yoga Studio), and
You can find them on Google Maps by typing in 'Indigo Luna Store' and 'Indigo Luna Yoga & Swim'.
If you follow our Instagram @indigoluna_store there is also a Find Us section there.
You can also find us at our Torquay Store located at 4 - 6 Gilbert Street, Torquay, open daily from 10am - 4pm
For local pickup you can head to our warehouse, 26/10 Cylinders Drive Torquay (behind Bunnings Warehouse). Our warehouse is open Monday - Friday between 8am - 4pm.
Do you offer Wholesale?
We are always looking for small, down to earth Yoga studios, stores and communities to stock our brand. It's important we choose the right fit as well as share our same values. Please send us an email at firstname.lastname@example.org telling us a little bit about your space and vision and we will chat there xx
I think I am between sizes and I don’t know which to order?
Online shopping can be so difficult! Especially for yoga wear and swimwear! We are more than happy to give you some guidance on sizing, just send us an email at email@example.com and include your measurements, usual dress size and bra size.
What is your returns policy?
We accept returns on all full price items so long as they are unworn and in resalable condition. We can issue a refund on orders that are returned within 14 days of delivery and we can issue a 110% store credit or exchange orders that are returned within 30 days of delivery. The customer will need to pay for the shipping of the parcel to be returned to us. Please allow 3-5 days for processing your return.
Please send us an email if you would like to return pieces and we will organise your exchange for you.
I want to return my pieces, what do I do?
For all returns and exchanges please send us an email at firstname.lastname@example.org and we will organise your return for you from there.
I think I have received a faulty item, what do I do?
If you think your item may have slipped past our quality control, please send us an email at email@example.com and include at least 3 high resolution photos so we can see the issue and we will assist you further.
How should I wash my Indigo Luna pieces?
For other items such as bathers and leggings, a normal cold wash is fine. Please think about utilising a full load and using your grey water wisely and plant-based detergents are best. Air dry flat or hang out to dry, do not machine dry.
Plant Dyed garments must be gently hand-washed in cold water. Make sure to use a natural, delicate soap. Do not put the garment in direct contact with the soap or powder, it's better to make the water soapy. Do not use Soap Berries, as a natural active ingredient may cause the natural dye to run.
Place the garment into the water and give it a gentle swirl wash. Drain the water into a nearby plant and refill with clean, cold water. Rinse your garment by swishing it around a few more times, and then gently press it to remove excess water. Try not to wring or twist, as this can distort its shape and cause extra stress on our plant-based dye. Finally, reshape the garment, and lay it flat on a drying rack or on a fresh towel to air dry.
Try to avoid strong chemicals such as bleach and citrus juice.
Please try to avoid direct sunlight as the natural dyes tend to fade when left alone the sun for long periods of time.
Steaming/ironing can be done on a low setting, just take extra care.
Would you like to collaborate with us? Please email us at firstname.lastname@example.org with your media kit, social handles and any other important information