Within Australia, please allow 1-3 working days from the day of dispatch (3-5 working days for regional areas).

For International orders, please allow 3-6 working days from the day of dispatch.

*International orders are subject to customs clearance procedures which may cause delays.

International orders may experience delays in customs processing and it is not unusual for the tracking not to be updated for many days. If you are concerned, you can raise a customer enquiry with DHL directly via the tracking webpage.

If your parcel tracking has not been updated since arriving in customs, this is also very normal. Indigo Luna has no control over border force agencies in any country and cannot intervene in their clearance processes.

If the customs agency requires any information, documentation or payment of any duty/tax fees, they will contact you directly to advise this and provide further information on how to arrange clearance. If you have not received any correspondence from the customs agency, please contact your local customs directly before getting in touch with us.

Within Australia - When there has been an attempted delivery of your parcel, it is being held at your local post office for you to collect within two weeks. The first thing you should do is check your tracking number for an update, or contact your local post office to ask if they have any information about the parcel.

International - DHL will attempt to re-deliver your order on the next delivery cycle. If the second delivery attempt is unsuccessful, DHL will contact you. If they’re unable to reach you, your parcel will be returned to us.

International orders may incur import duties and taxes, which are calculated by your local customs office. To ensure a smooth checkout and delivery experience, these fees are calculated and paid at checkout so there are no surprise fees on your purchase. Before placing your order, we kindly request that you contact your customs office to inquire about import regulations as we will not be liable for packages refused or held for delivery.

If any additional taxes and/or duties are refused by the customer, the parcel will be returned to us, and we will issue your refund, minus the return shipping cost.

Orders will be dispatched within 1-3 business days after placing your order, excluding public holidays and weekends. You will receive a shipping confirmation email from us with tracking details as soon as your order is dispatched. During sale periods, or within the days following a collection launch, there may be slight delays in dispatching your order.

If you want to change your order we are happy to fix this for you as long as your order has not been dispatched, just send us an email ASAP at hello@indigoluna.store

BALI

Canggu Flagship Store

Open 9am-9pm daily

Location: Jl. Pantai Batu Bolong No.81, Canggu 80361

Ubud Store 

Open 9am-9pm daily

Location: Jl. Monkey Forest No.10, Ubud 80571

Uluwatu Store 

Open 9am-9pm daily

Location: Jl. Labuansait No.65, Pecatu 80361

AUSTRALIA 

Torquay Warehouse Store

Open Mondays, Wednesdays and Fridays from 9am - 2pm

Location: 26/10 Cylinders Drive, Torquay VIC 3228

 
 
Click Here to see google maps directions

It can be so tricky to find the perfect size when shopping online! When in between sizes, we recommend sizing up for comfort, however, we are more than happy to give you personalised guidance on sizing. Just send us an email at hello@indigoluna.store and include your bust, waist and hip measurements.

Please ensure that your item/s are returned in their original, unworn, and re-sellable condition within 14 days of delivery. Using our return portals (found in the Returns tab), you can select exchange, store credit or refund. Our team will process your request when your return has arrived back to us. Return shipping costs are your responsibility.

*Clearance items, underwear, swimwear bottoms without the hygiene sticker and accessories (except beach sarongs,scrunchies, and tote bags) are final sale and not eligible for return or exchange.

You can lodge your return directly via our Returns Portals:

Australia Post Portal: For fast and easy express returns at a flat rate shipping cost of $10.95 AUD within Australia, use our Australia Post Portal here.

DHL Returns Portal: For easy express international returns at a flat rate shipping cost of $35 AUD, use our DHL Returns Portal here.

If you think your item may have slipped past our quality control, please send us an email at hello@indigoluna.store and include your order number and at least 3 high resolution photos so we can see the issue and we will assist you further.

*We offer a 5-week warranty on manufacturing defects, effective from the delivery date. ⁠Issues that arise after 5 weeks are considered general wear and tear or improper care.

To keep your Indigo Luna pieces looking their best, we recommend turning the garment inside out and washing on a cold gentle cycle with like colours, using natural detergent. Please think about utilising a full load and using your grey water wisely. Consider using a GUPPYFRIEND to minimise microfibre pollution.

Plant-based detergents are best, but any natural detergent that does not contain synthetic chemicals or citrus juice are recommended. Strong chemicals or fragrances can cause discolouration and/or the natural fibers to weaken. Do not use Soap Berries, as a natural active ingredient may cause the dye to run.

To hand wash your garments, place them into cold soapy water and give it a gentle swirl wash. Drain the water into a nearby plant (if possible) and refill with clean, cold water. Rinse your garment by swishing it around a few more times, and then gently press it to remove excess water.

Do not wash with towels and try not to wring or crush the garment, as this can distort its shape and cause extra stress on the dye. 

To dry, lay your garment flat in a shady area away from direct sunlight as this may cause discolouration. If using a dryer, choose a low-heat setting. You can gently steam or iron on low heat, just take extra care.