E-COMMERCE MANAGER

We are seeking a highly motivated and experienced eCommerce Manager to oversee and enhance our online sales strategy. The successful candidate will be responsible for driving revenue growth, managing our e-Commerce platform, and ensuring an exceptional digital shopping experience for our customers.

This is a pivotal role that combines strategic thinking with operational execution.

Department: Marketing


Location: Canggu, Bali (physical presence preferred although for the right candidate, we can consider a remote working possibility within the same or similar hours to our team in Bali/WITA).

Key Responsibilities

1. Shopify Expertise

• Serve as the in-house expert on Shopify, leveraging the platform's features and capabilities to drive eCommerce success.

• Stay updated on Shopify’s latest trends, updates, and tools, ensuring the website remains competitive and cutting-edge.

• Optimize Shopify apps, themes, and integrations to enhance functionality and user experience.

• Utilize Shopify's analytics tools to monitor performance and identify opportunities for improvement.


2. Strategic Planning and Execution

• Develop and implement strategies to increase online sales and drive growth.

• Identify needs, create tailored strategies, and oversee their execution.

• Set and monitor KPIs for website performance, such as conversion rates and average order value.


3. Website Management and Optimization

• Ensure the website is user-friendly, responsive, and optimised for SEO.

• Identify friction points and implement UI/UX improvements to enhance the online shopping experience, grounded in a strong understanding of design principles and user psychology.

• Create or manage the content creation, including product descriptions, visual assets, and overall site visuals (e.g., using Photoshop or other design tools).


4. Digital Marketing and Sales Optimization

• Collaborate with the marketing team to create and execute campaigns on the website.

• Execute promotions, discounts, and sales strategies.

• Optimize product listings and recommendations based on customer behavior insights.


5. Technology and Platform Management

• Evaluate and integrate eCommerce applications and tools to enhance operations.

• Troubleshoot technical issues or coordinate with IT teams for resolution.

• Utilise a basic understanding of programming to implement or suggest technical adjustments.

6. Data Analysis and Reporting

• Track key metrics such as sales performance, website traffic, conversion rates, and site speed.

• Use analytics tools to identify user behaviors and friction points.

• Report findings to senior management with actionable recommendations.

7. Website Design and User Psychology

• Apply advanced knowledge of website design principles to create visually appealing and functional layouts.

• Leverage insights into user psychology to craft designs that engage users and encourage conversions.

• Collaborate with the team to ensure alignment between design elements and user experience goals.

8. Other Responsibilities

• Coordinate with logistics and supply chain teams for seamless product fulfillment.

• Address customer feedback, including complaints, returns, and inquiries.

• Implement strategies to improve customer acquisition, retention, and satisfaction.

QUALIFICATION & SKILLS


1. Experience: 


• Design, Marketing, Business, or a related field. 


• >5 years of experience in Shopify, digital marketing, or online retail. Fashion experience is a plus.


2. Technical Proficiency: 


• Hands-on experience with Shopify.


• Familiarity with analytics tools and marketing automation software. 


• Basic understanding of HTML, CSS, and other programming languages is a plus.

3. Core Competencies: 


• Creative mindset with a customer-first approach. 


• Strong analytical skills and ability to interpret data to drive decision-making. 


• Excellent project management and organisational skills.


4. Soft Skills: 


• Outstanding communication and teamwork abilities. 


• Problem-solving skills and adaptability in a fast-paced environment. 


• Attention to detail and commitment to quality.

Interested candidates are encouraged to send their resume/portfolio and cover letter to 

careers@indigoluna.store

GRAPHIC DESIGNER & CONTENT CREATOR

We are seeking a talented and creative individual with a strong background in graphic design, video editing, and visual storytelling to join our marketing team. This role combines technical design skills with strategic planning, allowing you to influence the creative direction of the brand while producing visually engaging content for multiple platforms. The ideal candidate is trend-savvy, understands our target audience, and excels at crafting content that resonates across email, social media, and e-commerce channels.

Department: Marketing


Location: Canggu, Bali (physical presence mandatory).

Key Responsibilities:

1. Visual Content Creation

• Design high-quality visuals for email marketing campaigns that align with the brand’s aesthetic and drive engagement.

• Create daily Instagram Stories to keep our audience engaged, showcasing creativity and alignment with current trends.

• Design compelling ads (video and photo) for paid campaigns on platforms like Meta, Google, and TikTok.

• Edit short-form TikTok and Instagram Reels, tailoring content to maximize performance and reach.

• Develop creative posters, website collages, and branded content for a variety of platforms, ensuring consistency across all touch points.

2. Graphic Design & Video Editing:

• Produce graphic assets (e.g., banners, icons, mockups) for the website, social media, and e-commerce platforms.

• Edit video content for different platforms, ensuring proper formatting, pacing, and storytelling techniques for each audience.

• Combine graphic design and video editing expertise to produce dynamic, engaging visuals that bring the brand story to life.

3. Strategic Planning & Collaboration:

• Participate in content strategy and planning, contributing ideas and insights to align visuals with marketing goals and campaigns.

• Stay ahead of design trends and audience preferences, creating innovative content that resonates with the target audience.

• Collaborate closely with the Marketing Manager, Creative Director, and other team members to ensure content aligns with the brand’s vision and strategy.


4. Trend Awareness & Audience Understanding:

• Maintain a deep understanding of market trends and customer preferences, ensuring content speaks directly to the target audience.

• Proactively suggest and experiment with new content types, visuals, or platforms to keep the brand relevant and ahead of the curve.

QUALIFICATION & SKILLS

1. Experience:

• >3 years in graphic design, video editing, or a similar role, ideally in e-commerce or a creative industry.

2. Technical Proficiency:

• Proficiency in Adobe Creative Suite (Photoshop, Illustrator, Premiere Pro, After
Effects) or equivalent tools.

• Skilled in motion graphics and creating short-form video content for TikTok,
Instagram, and other platforms.

• Strong understanding of social media and email marketing visuals.

• Strategic Thinking: Ability to align visuals with overarching brand strategy and marketing goals.

• Trend Awareness: Keen eye for trends in design, fashion, and content creation, with the ability to translate them into actionable content ideas.

• Visual Storytelling: Strong sense of pacing, narrative, and composition in video and graphic design.

• Collaboration: Excellent communication skills and a team-oriented mindset.

Interested candidates are encouraged to send their resume and portfolio to careers@indigoluna.store