FREE Express Delivery on orders over $150 AUD
$9.95 Express Delivery on orders under $150 AUD
- Fastest and most reliable delivery possible
- Actual Rate depends on your location and parcel size and will be calculated at checkout.
- Receive your delivery between 3-5 working days with detailed parcel tracking to know exactly when it will be delivered
- Delivery times are estimated by DHL and Indigo Luna does not warrant products will be delivered within the estimated delivery time and disclaims any liability for any inconvenience due to late delivery.
- All international customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
- Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
- If taxes and/or duties are refused by the customer, the parcel will be returned to us and we will issue your refund, minus the return shipping cost.
- Once your order arrives in your country it will be passed onto your local post office to complete delivery and process any customs duties and import taxes.
- Once dispatched you will receive an email with your shipping confirmation and tracking details. We recommend contacting local post office directly if you experience any problems with the delivery of your order before contacting Indigo Luna.
- A signature is not required by most postal authorities, generally you will have a default Authority To Leave or Return to Postal Office option.
- We will declare FULL $ value paid on international shipments and must include an invoice for customs should they require it. Unfortunately, we CAN NOT put a lower value on the parcel.
For further information on your country's customs fees, please contact your local customs office.
Our order packing hours are Monday to Friday, 9am-3pm, and all orders placed before 10am (AEST) on these days will be dispatched the same day. Orders placed after 10am (AEST) will be dispatched the next working day.
Purchases made on weekends and public holidays will be processed on the following business day.
You will receive a shipping confirmation email from us with tracking details as soon as your order is dispatched.
During sale periods, or within the days following a collection launch, there may be slight delays in dispatching your order.