Our Paloma Jumper is a classic piece designed to keep you cosy. Made from 100% natural fibres with a chunky texture, this jumper is perfect for layering or wearing solo. The ribbed turtleneck and cuffs can be worn folded or extended, allowing for versatile styling options. Our Paloma Jumper is available in four warm colourways: Vanilla, Dove, Lavender & Coffee. This one-size-fits-most jumper is ideal for cold or chilly weather and can be effortlessly paired with other Indigo Luna pieces.
Finding the perfect size when shopping online can be a challenge. To help, our general size guide below includes five regional sizing charts so you can find your approximate size based on your measurements.
Each Indigo Luna design will naturally fit a little differently on each unique body. Due to variations in fabric and style, some pieces may differ slightly from the general fit guide— so we recommend referring to the 'Fit' section on each individual product page for more detailed sizing. For a personalised recommendation, you can also use our WAIR sizing tool available on the product page.
If you have more questions, our customer care team is always happy to help! Just send us an email at hello@indigoluna.store or reach out on social media. And remember, we have a 14-day return policy so you can try everything on at home with peace of mind.
| Size | AUS/UK | USA | EURO | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
58cm 22.8" |
85cm 33.4" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
63cm 24.8" |
90cm 35.4" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
68cm 26.7" |
95cm 37.4" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
73cm 28.7" |
100cm 39.3" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
78cm 30.7" |
105cm 41.3" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
83cm 32.6" |
110cm 43.3" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
88cm 34.6" |
115cm 45.2" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
110cm 43.3" |
93cm 36.6" |
120cm 47.2" |
How to Measure Guide:
Why do we have different sizes?
When creating our size ranges at Indigo Luna, we consider a few key things—how the fabric moves, the intended fit, and what works best for our makers.
As a brand focused on sustainability, reducing waste during production is really important to us. By carefully testing our designs on a wide variety of beautiful, unique bodies, we’ve been able to simplify our sizing for some pieces while still keeping the shape and feel we love.
Every body is different, so each design will fit a little differently on each person. We hope this helps you choose the size that feels best for you.
Natural fibres are our favourite for many reasons and creating designs from 100% cotton yarns has always been important to have as the base of our knitwear collections.
Our team invests significant time in researching and sourcing the finest materials, and we cherish the close relationships we have built with the talented artisans who craft each IL piece. These relationships are founded on fair working conditions, respect for cultural traditions, and a deep commitment to honouring the land.
Sustainability: ★★★★
Feel: Smooth, comfortable and gentle on the skin.
Made ethically and with love using 100% cotton yarn
Washing Instructions:
- Cold machine wash on gentle cycle with natural detergent.
- Turn garment inside out and wash with like colours. Do not wash with towels.
- Avoid wringing or crushing. Do not dry clean
- Never hang your knitwear. Always keep them folded.
Note:
While we cannot guarantee that every thread meets the stringent criteria for organic certification, we remain steadfast in our commitment to sustainability. Our pieces are created with exceptional care and attention to detail. We produce our collections in small batches with a local manufacturer in Bali, aligning our production with demand to minimise excess and waste.
We believe in being straightforward and honest with our customers, and this change reflects our dedication to those principles so you can choose pieces that align with your values. Despite the absence of the 'organic' label, we are confident that our knitwear embodies the love, care, and eco-conscious values that define our brand.
RETURN POLICY
General Information
Our dedicated craftsmen aim for consistency, yet the handmade process introduces subtle differences. Embrace the uniqueness of each piece, as it adds a special touch to every creation.
For sizing assistance, please contact our customer service team before placing your order. We're here to help you find the perfect fit!
Return window: Returns must be requested and shipped back within 14 days of delivery.
Condition: Unworn and in original condition with tags attached
Packaging: Please reuse original packaging if possible
Return shipping costs: Customer's responsibility
Please note: Our online returns policy may differ from our Bali in-store return policy. For specific details on our Bali in-store return policy, including eligibility, timelines, and procedures, please visit your nearest store or contact our team via WhatsApp on: +628998445499
Exclusions
• Clearance items and Wellness & Self Care products are final sale and not eligible for return or exchange.
HOLIDAY CLOSURE NOTICE:
To allow our team to rest and reset, our Warehouse and Office Space will be closed from December 25th until January 2nd.
During this time, the processing of orders, returns, and customer care will be temporarily paused, resuming on January 2nd.
We appreciate your patience and understanding and wish you a peaceful holiday season.
Extended Holiday Returns Policy
For ease and flexibility this holiday season, we have extended our Returns Period. Any purchase made in December is eligible for return until January 31st.
A gentle reminder: the item still needs to be in new, unworn condition, and our standard 14 day policy applies to all orders placed outside of December.
RETURNS PROCESS
Australian Returns
Use our Returns Portal here for fast and easy returns:
• Flat rate shipping cost: $10.95 AUD
• Securely pack items. If available, please use original packaging.
• Attach your return label to the package and drop off to nearest Post Office.
• We'll issue your refund, store credit, or exchange once we approve and your return. Please allow up to 5 business days for processing after return arrival.
• Track your return through the Australia Post website using the provided tracking number.
International Returns
Use our Returns Portal here for easy international returns:
• Flat rate return shipping cost: $35 AUD
• Securely pack items. If available, please use original packaging.
• Generate and print a shipping label through our portal. Attach your return label to the package.
• Schedule a pickup from your address by contacting your local DHL, or drop it off at your nearest DHL Service Point..
• We'll issue your refund, store credit, or exchange once we approve your return. Please allow up to 5 business days for processing after return arrival.
Note: If you are outside of the DHL Service Area, you must use your own courier for returns. Please be aware that you are responsible for all return shipping costs associated with using an alternative courier.
Faulty Garments
Our products are carefully crafted by hand. However, mistakes can happen. If you receive a faulty item:
• Contact Customer Service immediately with your order number and clear images of the damage/defect
• We offer a 5-week warranty on manufacturing defects, effective from the delivery date
• Our team will assess the issue and provide a solution, which may include replacement or reimbursement
• Issues after 5 weeks are considered general wear and tear or improper care
• We reserve the right to request return of the faulty item for inspection before processing a refund or replacement
Refund Processing
• Processing time: Up to 5 business days after return arrival at our warehouse
• Refund method: Original payment method used for purchase
• Store credit/gift card refunds:
- Full purchase: Refunded to original store credit/gift card
- Partial purchase: Original amount reinstated, remaining refunded to original payment method
• Delivery fees, duties, and taxes paid at the time of purchase are non-refundable
• Customer Service will notify you via email once your refund has been processed
• Please allow 3-5 business days for the refund to appear in your account, depending on your bank
Exchange Processing
• Processing time: Up to 5 business days after return arrival at our warehouse
• Specify desired style, size, and colour via return portal
• Exchanges are subject to stock availability at the time of processing
• We cover outbound shipping on your exchange order (Please note: The $35 AUD return shipping cost still applies)
• Choose exchange, store credit, or refund via the return portal
• If your desired exchange item is out of stock, we'll contact you to offer a store credit or refund
Please note: Discount Codes cannot be applied to exchange orders
Ownership and Liability
• Ownership of your order transfers to you upon delivery
• You are responsible for returned items until they arrive back at our warehouse
• Indigo Luna is not liable for lost returns or items damaged during the return shipping process
• We reserve the right to refuse returns based on item condition or if return policy terms are not met
Care Instructions
We're committed to creating long-lasting, quality garments. We will not accept returns for improperly cared for items.
To ensure the longevity of your Indigo Luna pieces:
• Please read the care instructions provided with each product carefully
• Follow washing, drying, and storage recommendations to maintain the quality of your items
• If you're unsure about care instructions, please contact our customer service team for guidance
For any questions or concerns about our return policy, please don't hesitate to reach out to our lovely customer service team at hello@indigoluna.store
Designed with love
Each of our designs is born from conscious consideration and thoroughly tested over many moons. Our creation process spans months, not because we're slow, but because we're thoughtful. Every garment is lovingly made by hand in safe, ethical conditions, using soft, natural fabrics that honour the female form. Eco-consciousness isn’t a trend for us — it’s the very essence of who we are.
