Our size guide below serves as a general guideline for helping you find your size. Please refer to 'Fit' section of each individual product for more detailed sizing of the product you're interested in adding to your eco-conscious wardrobe.
If you would like help finding your right size or have more questions, please don't hesitate to contact us via email hello@indigoluna.store or on social media. Our customer care team is happy to help.
We have a 14 day return policy too to give you time to try things on at home, or visit our stores in Australia or Bali.
| Size | AUS/UK | USA | FRA | SWE | JPN | BUST | WAIST | HIP |
| XXS | 4 | 0 | 32 | 30 | 5 |
75cm 29.5" |
59cm 23.2" |
82cm 32.3" |
| XS | 6 | 2 | 34 | 32 | 7 |
80cm 31.5" |
64cm 25.2" |
87cm 34.3" |
| S | 8 | 4 | 36 | 34 | 9 |
85cm 33.5" |
69cm 27.2" |
92cm 36.2" |
| M | 10 | 6 | 38 | 36 | 11 |
90cm 35.4" |
74cm 29.1" |
97cm 38.2" |
| L | 12 | 8 | 40 | 38 | 12 |
95cm 37.4" |
79cm 31.1" |
102cm 40.2" |
| XL | 14 | 10 | 42 | 40 | 14 |
100cm 39.4" |
85cm 33.5" |
107cm 42.1" |
| XXL | 16 | 12 | 44 | 42 | 16 |
105cm 41.3" |
92cm 36.2" |
112cm 44.1" |
| 3XL | 18 | 14 | 46 | 44 | 19 |
115cm 45.3" |
106cm 41.7" |
122cm 48" |
Our signature fabric, LENZING™️ Viscose fibers, are at the heart of our most loved designs, offering a buttery soft feel that have become a favourite over the years among our community. Crafted from certified renewable wood sources, this fabric not only aligns with our commitment to designing with eco-conscious plant fibres but also sets new standards with its responsible production process. LENZING™️'s dedication to reducing environmental impact through responsible sourcing and a closed-loop system mirrors our own values, making it the perfect choice for our signature pieces.
Sourcing: Responsibly sourced from certified renewable wood in sustainably managed forests across Austria, the Czech Republic, France, Germany, Canada, and locally in Indonesia.
Sustainability: ★★★★★. Thanks to the EU Ecolabel, LENZING™️ is recognized for its minimal environmental footprint, leading the way in eco-friendly and ethical fashion practices.
Feel: Our most cherished designs are made from this buttery soft fabric, offering a silky smooth, stretchy, soft, and breathable experience that ensures comfort and flexibility with every movement.
Made ethically and with love from 90% LENZING™️ Plant Viscose, 10% Spandex.
Dyed using GOTS (Global Organic Textile Standards) Certified dyes. Please note the colour might vary slightly between pieces
Washing Instructions:
- Cold machine wash on gentle cycle with natural detergent
- Turn garment inside out and wash with like colours
- Do not wash with towels
- Tumble dry on low setting. Low iron. Do not dry clean
- Avoid wringing or crushing
- Hang in the shade to dry, away from sunlight
- Consider using a GUPPYFRIEND to minimise microfibre pollution
RETURN POLICY
General Information
Our dedicated craftsmen aim for consistency, yet the handmade process introduces subtle differences. Embrace the uniqueness of each piece, as it adds a special touch to every creation.
Return window: Within 14 days of delivery
Condition: Unworn and in original condition with tags attached
Packaging: Please reuse original packaging if possible
Return shipping costs: Customer's responsibility
CHRISTMAS RETURN POLICY:
All orders placed in December can be returned until January 31st.
Please note: Our online returns policy may differ from our in-store policy. For specific details on our in-store return policy, including eligibility, timelines, and procedures, please visit your nearest store or contact our team via WhatsApp: +628998445499
Exclusions
• Clearance items and accessories (excluding beach sarongs,scrunchies, and tote bags) are final sale and not eligible for return or exchange
• Intimates (excluding bras) are not returnable for hygiene reasons
• Swimwear bottoms without the hygiene sticker attached will not be accepted
• These exclusions are in place to ensure fairness and maintain hygiene standards for all our customers
For sizing assistance, please contact our customer service team before placing your order. We're here to help you find the perfect fit!
RETURNS PROCESS
Australian Returns
Use our Australia Post Portal here for fast and easy returns:
• Flat rate shipping cost: $10.95 AUD
• Generate and print a shipping label through our portal
• If you don't have a printer, present the QR code at any Australia Post office
• Track your return through the Australia Post website using the provided tracking number
International Returns
Use our DHL Returns Portal here for easy international returns:
• Flat rate shipping cost: $35 AUD
• Generate and print a shipping label through our portal
• Schedule a DHL parcel pickup at your address or drop off at a DHL location
• International returns typically take 5-10 business days to reach us, depending on your location
• If you are located outside of the DHL service area, you will need to arrange for your own courier to return the garments to us. Please note that you are responsible for all return shipping costs associated with using an alternative courier.
Faulty Garments
Our products are carefully crafted by hand. However, mistakes can happen. If you receive a faulty item:
• Contact Customer Service immediately with your order number and clear images of the damage/defect
• We offer a 5-week warranty on manufacturing defects, effective from the delivery date
• Our team will assess the issue and provide a solution, which may include replacement or reimbursement
• Issues after 5 weeks are considered general wear and tear or improper care
• We reserve the right to request return of the faulty item for inspection before processing a refund or replacement
Refund Processing
• Processing time: Up to 5 business days after return arrival at our warehouse
• Refund method: Original payment method used for purchase
• Store credit/gift card refunds:
- Full purchase: Refunded to original store credit/gift card
- Partial purchase: Original amount reinstated, remaining refunded to original payment method
• Delivery fees, duties, and taxes paid at the time of purchase are non-refundable
• Customer Service will notify you via email once your refund has been processed
• Please allow 3-5 business days for the refund to appear in your account, depending on your bank
Exchange Processing
• Processing time: Up to 5 business days after return arrival at our warehouse
• Specify desired style, size, and colour via return portal
• Exchanges are subject to stock availability at the time of processing
• We cover outbound shipping on your exchange order
• If your desired exchange item is out of stock, we'll contact you to offer alternatives or process a store credit or refund
Ownership and Liability
• Ownership of your order transfers to you upon delivery
• You are responsible for returned items until they arrive back at our warehouse
• Indigo Luna is not liable for lost returns or items damaged during the return shipping process
• We reserve the right to refuse returns based on item condition or if return policy terms are not met
Care Instructions
We're committed to creating long-lasting, quality garments. We will not accept returns for improperly cared for items.
To ensure the longevity of your Indigo Luna pieces:
• Please read the care instructions provided with each product carefully
• Follow washing, drying, and storage recommendations to maintain the quality of your items
• If you're unsure about care instructions, please contact our customer service team for guidance
For any questions or concerns about our return policy, please don't hesitate to reach out to our lovely customer service team at hello@indigoluna.store
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
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I am obsessed! From the softness of the fabric to the design execution! They are heaven!!!
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
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I really love the fabric and the overall quality. However, I found this one to be a bit too short for my liking. The flare ends just above my ankles, which isn’t quite my style. Additionally, the fit is a bit tight, and the fabric is slightly sheer, so my underwear is visible. I ordered a size S and I’m 166 cm tall.
I also tried the tall version in the same size (S), and that one was long enough, which I appreciated. However, the tall version was baggier from the knee down, whereas I prefer a slimmer fit like this version.
If you prefer the hem to touch the ground rather than stop above the ankle, I’d recommend opting for the tall version. If this version were 10-15 cm longer, it would be perfect. I’m now considering whether a size M in this regular version would provide the length I’m looking for.
| FIT |
Rated -2 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
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My favourite pair of pants for Summer that I had to get a second pair in the shade Pearl! I own a majority of the other beautiful shades in the regular Agni Flares but the shade Pearl will always have my heart.
I wear them everywhere - hiking, yoga, Pilates, running errands, to the markets and lounging at home. The Agni flares can be dressed up or dressed down and are incredibly comfortable (second skin like) and flattering from being hugged in all the right spots.
The regular make is the perfect length for short girlies. I would recommend wearing seamless/cheeky cut nude underwear to pair with 🥰
My favourite combination IL tops to pair with this is:
- the Mokki Halter Neck Top in Sunlight (for light and breezy days)
- the Enchanted Top in Moss ( for a chic brunch/lunch)
- the boxy crop in Melrose layered with the Agni Wrap top in Off white (for a ballet core workout class)
| FIT |
Rated 0 on a scale of minus 2 to 2, where minus 2 is Runs small, 0 is True to size and 2 is Runs large
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